FAQs
Where do you ship to?
We currently ship to all 50 states within the United States. At this time, we do not offer international shipping.
How much does shipping cost?
Shipping is completely free on all orders. There are no hidden fees or additional shipping charges at checkout.
How long will my order take to arrive?
Orders are typically processed within 1 business day after payment is confirmed. Once shipped, most orders are delivered within 4 to 6 business days, depending on the destination and carrier service.
What is your order cut-off time?
Orders placed before 5:00 PM Pacific Time (PT), Monday through Friday, are generally processed the same business day. Orders placed after the cut-off time, on weekends, or on holidays will be processed on the next business day.
Which shipping carrier do you use?
We work with trusted shipping partners to ensure reliable delivery. Carrier selection may vary depending on the destination and order requirements.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can use the tracking number provided to monitor your shipment's progress.
My order has not arrived. What should I do?
If your order has not arrived within the estimated delivery timeframe, please contact us at contact@alldaybaby.store. Our support team will investigate the shipment and assist you as quickly as possible.
Can you deliver to a PO Box?
Yes, we can deliver to most PO Box addresses within the United States.
What happens if I entered the wrong delivery address?
Please contact us immediately if you notice an error in your shipping address. If your order has not yet been processed, we may be able to update the address. Once an order has been shipped, we cannot guarantee address changes.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. To qualify for a return, items must be unused, in their original condition, and returned in their original packaging.
Do you offer free return shipping?
Yes. We provide free return shipping on eligible returns.
Are there any restocking fees?
No. We do not charge restocking fees on returned items.
Are any items considered final sale?
No. We do not currently sell final sale items. Eligible products may be returned according to our return policy.
How do I request a return?
To start a return, please contact us at contact@alldaybaby.store with your order number and details about the item you wish to return. We will provide instructions for completing the return process.
My item arrived damaged or defective. What should I do?
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. We will work to resolve the matter quickly through a replacement or refund.
When will I receive my refund?
Once your returned item is received and inspected, approved refunds are issued to the original payment method. Processing times may vary depending on your financial institution or payment provider.
I have not received my refund. What should I do?
If you have not received your refund after receiving confirmation from us, please contact your bank or payment provider first. If you still need assistance, contact our support team and we will be happy to help.
Payments
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and other payment methods available at checkout, including digital wallet options when supported.
Is it safe to pay on your website?
Yes. Our store is powered by Shopify and uses secure SSL encryption technology to protect customer information during the checkout process.
When is payment collected?
Payment is collected at the time an order is placed. Orders are processed only after successful payment authorization.
My payment was declined. What should I do?
Please verify that your billing information is correct and that your payment method has sufficient funds available. If the issue continues, contact your bank or card issuer, or try a different payment method.
Contact
How can I get in touch?
If you have any questions that are not answered above, our customer support team is available to assist you.
Email: contact@alldaybaby.store
Phone: +1 (453) 628-054
Website: alldaybaby.store
Address:
3200 W Sunset Blvd
Los Angeles, CA 90026
United States
Support Hours: 24 Hours a Day, 7 Days a Week
We aim to respond to all customer inquiries as quickly as possible.